FREQUENTLY ASKED QUESTIONS

WHAT DOES LION PROMOTIONS, INC. DO?
We retail DVDs, CDs, DVD/CD Cleaners and Portable Carry Cases. Special Note: Customers can preorder upcoming movie and music releases and back-ordered or out-of-stock items.

Our Mission:
To provide a convenient high-quality service, which save shoppers time and money.

Quality:
Lion Promotions sell premium grade films and music of superb audio and visual clarity at a reasonable price.

WHAT KIND OF CDS AND DVDS DO YOU RETAIL?
Music Genre: Reggae, Country, Rock, Reggaeton, Jazz, R&B, Soundtracks, Compilation, Gospel, Soca, Hip Hop and lots more.
Movie Genre: Children, TV Shows, Documentary, Drama, Adult, Caribbean, Japanimation, Comedy, Action, Fitness, Martial Arts, Horror/Sci-Fi, Western and lots more.

HOW CAN I CONTACT YOU?
You can reach us by email 24 hours a day by writing to lpinc@mindspring.com. You can also contact us during normal business hours (Monday - Saturday, 9am-5pm EST) by calling (917) 577-1749.

DO YOU HAVE A CATALOG?
Our Web site is our catalog. This allows you to view current and upcoming products.

 
SECURITY & PRIVACY

DO YOU SHARE MY PRIVATE INFORMATION WITH ANYONE ELSE?
No. At no time will we sell or share any of the information we receive from you to any third parties.

 
SHOPPING, PAYMENT AND SHIPPING QUESTIONS

ARE ALL PRODUCTS NEW?
Yes. All products featured are brand new from the manufacturer (shipped in the condition received).

ARE THE CARIBBEAN TITLE(s) AUTHENTIC?
Yes. All Caribbean titles featured are made on universal disc -- not generic.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Discover, American Express, Debit Cards and United States Postal Money Orders.

WHERE DO I SEND MONEY ORDER PAYMENTS?
Mail to:
Lion Promotions, Inc.
P.O. Box 581
Bronx, NY 10468

Be sure to include the proper amount and shipping charges! Once we receive your payment, we will ship your order promptly and alert you via email that your order has been sent.

HOW MUCH IS SHIPPING?
Shipping charges are determined by the weight/size of your order, where you are located, and the service you select.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Time of delivery depends on the level of shipping service you select. Most orders are delivered in a maximum of three days.

SPECIAL NOTE:
We try our best to fill orders. Sometimes (although not often) the demand for a product exceeds our expectations. If this causes a delay in shipment, we will notify you. Most of our merchandise is in stock for fast delivery. However, expect an extended delivery date for special, out-of-stock and back-ordered items.

WHAT KIND OF SHIPPING METHODS DO YOU OFFER?
We offer: Standard 5-7 business days, Priority 2 business days, Rush Next business day. We ship to all 50 U.S. states. (shipping times exclude holidays)

 
GUARANTEES & RETURN

LION PROMOTIONS, INC.'S UNCONDITIONAL GUARANTEE:
If for any reason you are not completely satisfied with your order, you have 30 days to return the item(s) for a prompt and courteous replacement, exchange or full refund (minus S&H charges). DVDs and CDs can only be exchanged for identical products only! DVDs, CDs, Accessories and Cleaners may be returned for a full refund, credit or exchange if in the original packaging with the factory seal intact. Sorry, we cannot accept returns on some special orders, discontinued items or clearance goods that cannot be returned to the manufacturer.

IS THERE A TIME LIMIT TO RETURN DAMAGED PRODUCTS?
Yes. You have 2 weeks to return damaged goods. After this time, we will NOT grant an exchange, credit or issue a refund. Shipping and handling charges are the sole responsibility of the customer. All products must be returned in its original shipping condition, including the box, internal packaging and printed materials. Failure to comply with any of the above may result in your package being refused.

LINKS:
This site contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Lion Promotions, Inc. is not responsible for the operation of or content located on or through any such site.

If your questions were not answered above, please ask them here: lpinc@mindspring.com